Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all self-paced courses, career paths, combo packs, cohort programs, workshops and career-service add-ons purchased from ACRY EDUTECH through acryedutech.com or an authorised counsellor. It forms part of our Terms & Conditions.

Institutional, college and corporate engagements are governed by the individually signed agreement or purchase order, which prevails over this page in case of conflict.

You may request a full refund of the program fee within 7 calendar days of the date of purchase, provided that:

• you have consumed less than 20% of the total course content, and
• you have not downloaded bulk resources, claimed a certificate, or availed a one-to-one career service session, and
• the purchase was not made under a non-refundable promotional or scholarship price.

After the 7-day window, or once the usage thresholds above are crossed, the fee becomes non-refundable because digital content has been irreversibly delivered.

• Before the cohort start date: full refund less payment-gateway charges and any applicable taxes already remitted.
• Within 7 days of the cohort start: refund of 50% of the fee, or a fee-credit equal to 100% valid for 12 months, at your option.
• After 7 days of the cohort start: no refund; a one-time cohort deferral to the next available batch may be granted at our discretion.

• Registration, admission or seat-blocking fees, where separately charged.
• Career-service add-ons already delivered (resume build, portfolio review, mock interview, referral drive).
• Certificates issued, and programs where a certificate has been claimed.
• Scholarship, referral-credit, coupon-funded and free-access enrollments.
• Combo packs where any one included program has crossed the 20% consumption threshold.
• Accounts terminated for breach of Terms — including piracy, credential sharing or abusive conduct.
• Third-party tool subscriptions, cloud credits or exam fees paid to other providers.

Email acryedutech@gmail.com from your registered email address with the subject line "Refund Request — [Program Name]", including:

• your full name, registered email and phone number;
• order or transaction ID and date of payment;
• program or combo pack name; and
• a brief reason for the request.

Requests raised through informal channels (social media DMs, community chat, third-party agents) are not treated as valid notice. Verbal assurances by any individual do not override this policy.

• Acknowledgement: within 2 working days of receiving your request.
• Eligibility decision: within 7 working days, after verifying usage logs and payment records.
• Disbursal: approved refunds are initiated within 7–10 working days to the original payment method only. Bank or gateway settlement may take an additional 5–7 working days.

Approved refunds are net of payment-gateway fees, applicable bank charges, and any GST or statutory levy already deposited with authorities where it is non-recoverable. Where a discount was applied at a combo or bundle level, the refund is computed on the actual amount paid, not on list price.

If ACRY cancels a cohort or is unable to deliver a purchased program, you may choose a full refund of the amount paid for the affected program or a fee-credit of equivalent value valid for 12 months. Reasonable changes to mentors, session timings, tools or delivery format that preserve the learning outcome do not qualify as cancellation.

Subject to approval, you may request a one-time transfer of your enrollment to another program of equal or higher value (paying the difference), or a deferral to a later cohort. Enrollments are not transferable to another individual. Access validity is not extended for periods of learner inactivity.

Please contact our support desk before initiating a chargeback. Chargebacks filed without prior communication may result in suspension of Platform access pending resolution with the payment provider. Unresolved disputes are handled under the governing-law, grievance and arbitration provisions of our Terms & Conditions.

Grievance Officer: Legal Desk, ACRY EDUTECH, B-1, near Pankha Road, opp. Janak Cinema Complex, Raghu Nagar, Janakpuri, Delhi 110045 · acryedutech@gmail.com · +91 98218 30895.

We may update this policy from time to time. The version in force on your date of purchase governs your transaction. Material changes will be published on this page with a revised effective date.